What is an advocate? 

An advocate is someone who can help you understand and access compensation and wellbeing support through the Department of Veterans’ Affairs (DVA). 

Advocates are trained to assist with the claims process. Many work through ex-service organisations (ESOs), and some are veterans or family members themselves. They are not DVA staff. 

Advocates working through ESOs complete nationally accredited training in military advocacy and follow service standards when providing support. 

 How an advocate can help 

An advocate can help you at different stages of your claim, including: 

• prepare and lodge a claim 
• understand what information and evidence you may need 
• request a review of a decision 
• support or represent you during reviews or appeals 
• connect you with other services and support 

You can choose the level of support that suits your needs. 

 Do I need an advocate? 

You do not have to use an advocate. 

You can lodge and manage your own claim using MyService or choose to get support. 

 Free and paid advocacy 

There are different types of advocacy support available: 

• Many advocates provide free support through ex-service organisations 
• Some services offer advocacy for a fee 

Free advocates working through ESOs are trained through nationally recognised programs and are authorised to provide advocacy support. 

If you are considering a paid service, you can: 

• understand the fees and how they are charged 
• ask what support is included 
• check the provider’s experience and qualifications 

Paying for advocacy does not change how your claim is assessed or the outcome. 

Finding an advocate 

If you would like support, you can: 

• use the Advocacy Register to find services near you 
• contact an ex-service organisation directly 
• connect through a Veteran and Family Hub or community service 

You can contact more than one service to find what works best for you. 

Choosing what’s right for you 

Everyone’s situation is different. It’s okay to: 

• take time to explore your options 
• ask questions before you decide 
• choose the level of support that suits you